Privacy Policy

HER Rewards Club

Last updated: December 12, 2025

HER Rewards Club ("we", "us", "our") is committed to protecting your privacy and handling your personal information in a transparent, respectful and secure manner. This Privacy Policy explains how we collect, use, store and disclose personal information when you access our website, purchase a membership, enter a draw or otherwise interact with us.

This Privacy Policy is governed by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Where applicable, it should be read together with our Terms & Conditions, which are incorporated by reference.

1. What Personal Information We Collect

We may collect personal information that is reasonably necessary for the operation of HER Rewards Club, including:

Full name
Email address
Phone number
Date of birth (to confirm eligibility)
Billing and subscription details
Delivery address (for prizes or merchandise)
Membership status and activity
Preferences, feedback and communications
Website usage data, cookies and analytics information

We do not intentionally collect sensitive information unless required by law or expressly provided by you.

2. How We Collect Personal Information

We collect personal information when you:

Sign up for a membership
Purchase or manage a subscription
Enter a draw or promotion
Contact us via our website, email or social media
Subscribe to communications
Interact with or browse our website

Some information is collected automatically through cookies, analytics tools and similar technologies.

3. Automatically Collected Information

When you access our website or services, we may automatically collect technical information including:

IP address
Browser and device type
Operating system
Internet service provider
Date and time of access
Pages visited and navigation patterns

This information is used for security, analytics and service improvement purposes.

4. Cookies and Analytics

We use cookies and similar technologies to:

Understand how visitors use our website
Improve functionality and user experience
Measure performance and engagement

We may use third-party analytics tools such as Google Analytics. These tools collect information in an aggregated and anonymous form. You can manage or disable cookies through your browser settings, noting that some features of the website may not function correctly if cookies are disabled.

5. How We Use Personal Information

We use your personal information to:

Create and manage your membership account
Process payments and subscriptions
Administer draws, rewards and promotions
Deliver prizes, merchandise and benefits
Communicate with you about your membership
Provide customer support
Improve our services and offerings
Ensure security and prevent fraud or misuse
Meet legal, regulatory and compliance obligations

We will not use your personal information for unrelated purposes without your consent.

6. Marketing Communications

By becoming a member or interacting with HER Rewards Club, you consent to receiving communications from us, including:

Membership updates
Draw announcements
Rewards, partner offers and promotions
Important service-related messages

You may opt out of marketing communications at any time by using the unsubscribe link in emails, replying STOP to SMS messages, or contacting us directly.

7. Payments and Financial Information

Payments are processed via third-party payment processors. We do not store or retain full credit card or banking details. All payment information is handled in accordance with the payment provider’s own terms and privacy policies.

8. Disclosure of Personal Information

We may disclose personal information to trusted third parties where reasonably necessary, including:

Payment processors and subscription platforms
Website hosting and technology providers
Prize fulfilment and delivery partners
Marketing and email service providers
Professional advisers and regulators where required by law

We do not sell personal information to third parties.

9. Overseas Disclosure

Some third-party service providers may be located outside Australia. Where personal information is disclosed overseas, we take reasonable steps to ensure the recipient handles the information in a manner consistent with Australian privacy laws.

By providing your personal information, you consent to such overseas disclosures.

10. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes outlined in this Policy, or as required by law. Where information is no longer required, we take reasonable steps to destroy or de-identify it.

11. Security of Personal Information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure, including the use of secure systems and trusted service providers.

However, no method of transmission or storage is completely secure, and you acknowledge that providing information online carries inherent risks.

12. Access and Correction

You may request access to, or correction of, the personal information we hold about you by contacting us using the details below. We will respond within a reasonable timeframe, subject to any legal restrictions.

13. Complaints

If you have a complaint about how we handle personal information, please contact us first so we can attempt to resolve the issue. If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

14. Business Transfers

In the event of a merger, sale, restructure or transfer of all or part of our business, personal information may be transferred as part of that transaction, subject to confidentiality and privacy obligations.

15. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will be published on our website and will apply from the date of publication.

16. Contact Us

For privacy enquiries, access requests or complaints, please contact:

HER Rewards Club
Email: info@herrewards.com.au
Website: www.herrewards.com.au