Question 1

Q: How can I cancel my subscription to Her Rewards if I no longer wish to be a member?

Accepted Answer

A: We're sad to see you go but cancelling your Her Rewards subscription is super easy and hassle-free! You can cancel anytime via your account dashboard. If you prefer, you can also email us at info@herrewards.com.au, and our friendly support team will handle it for you. Rest assured, our team is dedicated to making every step of your Her Rewards experience seamless, even if you decide it's time to say goodbye. Join us again anytime!

Question 2

Q: How do I access my membership details on Her Rewards?

Accepted Answer

A: Accessing your membership details on Her Rewards is a breeze! Simply log in to your account and head to your members dashboard by selecting ‘My Account’. Here, you'll find all your essential membership information right at your fingertips. You can view your membership details, check out your current entries, review your purchase history, update your profile settings, and unlock your member discounts. Our user-friendly dashboard is designed to make managing your membership as convenient and enjoyable as possible. Enjoy the rewards and benefits of being a valued member of Her Rewards!

Question 3

Q: Am I in the draw for every giveaway at Her Rewards?

Accepted Answer

A: It depends! If you purchase one of our Her Signature monthly subscription package, you are automatically entered into the draw for every giveaway at Her Rewards and receive an entry for each month you remain subscribed. Please check the specific terms and conditions associated with each package for detailed information.

Question 4

Q: Can anyone become a member of Her Rewards?

Accepted Answer

A: We're thrilled about your interest in joining Her Rewards! Due to legal requirements, our club is exclusively available to Australian residents who are 18 years or older. Please note that some of our  giveaways are also limited to Australian residents aged 18 and above, with the exception of residents in South Australia. We strongly recommend checking our eligibility criteria in the Terms & Conditions section on our website before making any purchases. Join us today and start enjoying the fabulous  benefits that come with being a member of Her Rewards! Happy shopping!

Question 5

Q: How many times can I enter a giveaway at Her Rewards?

Accepted Answer

A: At Her Rewards, our entry policies are designed to maximize your chances of winning. If you are a  VIP, you are automatically entered into every giveaway we offer. However, if you would like additional entries, you have the option to purchase our one-time entry packages. There is no limit to the number of one-time entry packages you can buy, so you can enter as many times as you like to increase your chances of winning.

Question 6

Q: When will my Her Rewards membership be charged?

Accepted Answer

A: Great question! At Her Rewards, your membership fee is charged at the time of purchase. If you opt for a recurring plan, your membership will be charged on the same date each billing period thereafter, ensuring a seamless and uninterrupted experience. Join our vibrant community and enjoy the exclusive benefits right from the start!

Question 7

Q: Are refunds available if I cancel mid-period?

Accepted Answer

A: We don’t offer refunds for partially used membership periods. This helps us keep Her Rewards fair and consistent for all members. We believe in providing equitable service and maintaining a community where every member’s experience is valued equally. We encourage you to enjoy all the benefits of your membership until the end of your current cycle!

Question 8

Q: Can I pause my membership instead of cancelling?

Accepted Answer

A: At this stage, Her Rewards does not offer the option to pause memberships. However, you are welcome to cancel your membership at any time and rejoin whenever it suits you. We understand that flexibility is important and strive to make the rejoining process seamless for our members.

Question 9

Q: Is Her Rewards just a competition?

Accepted Answer

A: No. While giveaways are part of the experience, Her Rewards is designed as a curated membership — focused on access, connection, and considered value. As a member of Her Rewards, you gain exclusive access to a vibrant community of like-minded individuals, special events, premium content, and personalised discounts that go beyond just winning prizes. Our goal is to provide a comprehensive and enriching experience that celebrates and rewards our members in various meaningful ways. Join us to discover a world of opportunities and connections tailored just for you!

Question 10

Q: Who is eligible to join Her Rewards Club and how can I become a member?

Accepted Answer

A: Her Rewards Club is open exclusively to all Australian residents aged 18 and over, across all states and territories. To become a member, you simply need to sign up online through the Her Rewards Club website by providing basic personal information and confirming your age and residency.

FAQ's